On January 3 of this year, my Father bought this 7inches Coby Kyros tablet as a Christmas gift for me. Just so you know, my Father is an OFW who came home last 28Dec2012 to spend New Year with us after almost 14years of spending it alone in Saudi Arabia, and moved back to Saudi immediately after 2 months.
He bought this tablet for me after hearing me talking to my mom and telling her I want to get myself one because I can access more ebooks from there. He then asked me how much it is … and me having an idea that he’s thinking of getting one for me instead – I told him that the cheapest one I know is from Coby. He then asked me if its a good provider, I told him yes as per what I have heard (definitely a mistake!).
So on January 3… Him, me and my Mom went to MegaMall and got me one from Xsite Mobile store, located on the 4th floor. The tablet costs him Php 4,500, it might be a little money for you, but it’s NOT for me, since I know how he worked hard for every cents of it.
Everything was ok not until after 3 DAYS. I started getting frustrated because it turned out to be sooo slow, it hangs a lot and I can’t even turn it off that I have to wait for the battery to just run out and just charge it so I can start using it again. I can’t definitely use it and enjoy it well. Me, not wanting to upset my Father didn’t say anything about it. I sent an email to COBY and I received a reply from a Service Agent (based in the US) and informed me that the product is obviously defective and I was advised to take it back to the store and ask for a replacement. He told me that if the store will not agree to it, I was advised to have it deliver to them instead so they can replace it. Unfortunately, the address that he gave me is in US, I asked him if they have a Service Center here in the Philippines and I believe he replied and stated a NO.
Based on the receipt, I can ask for a replacement 7days from the date of purchase, unfortunately I was stuck from work and wasn’t able to go back to the store not after 8days (january11). I went there and spoke with one of their representative. Kuya told me that the reason it hangs alot because I did not close my applications after using it. He taught me how to then, and I went home. After 2 days, it started to hang again, even after cleaning everything in my cache and making sure all applications were close properly after being used.
So on January22 I went back to Xsite to complain about my issues: it got sooo slow after connecting to the internet, it hangs alot even if im just reading an ebook, it turned off automatically and if i tried to open it there’s a whizzing sound coming from the back of the tablet. After stating everything, they asked me to leave the tablet with them so they can transport it to Coby Service Center here in the Philippines to have it check (wondering why Coby US doesn’t know they have one here). They told me that it would take 2weeks before I can get it back. I asked one representative from Xsite if they can just give me a replacement since I’ve been having those issues even just a few days after purchasing it, but the Agent said NO so i didn’t push for it. I got my tablet back on the 5th of February (exactly 2weeks as promised). I haven’t had issues after a month or so, but it’s not that worse so I decided to just ignore it.
Obviously, It got worse again that’s why I decided to post something here to warn people who’s thinking of getting a Coby tablet. This started around September that I noticed my battery got empty very fast, even though I’m turning it off when Im not using it. And even if I am using it, it is just to read ebooks which i don’t think should consume battery that fast. Then, I noticed that I am having a hard time using the volume and switch button, I have to press it many times just to have it work. And lastly, my tablet started to turn off again automatically.
So on October 15, I went back to Xsite Mobile store and complain AGAIN. for the 2nd time they asked me to leave the tablet so they can send it to Coby Service Center. The guy reminded me that the check-up would take 2weeks, which i am already aware of. It’s beyond 2 weeks but i still haven’t received any updates from them so I decided to call the Service Center directly, which by the way requires patience since its so hard to get hold of someone on the other line. I spoke with Rachel and asked her about my tablet, to my surprise she said that they are still checking on it. Ii was Sunday when I called her and told her that I need to have it now because I have a flight to catch by Wednesday. She told me to call after a couple of hours to let me know if they can rush it. I agreed then and waited. I called her that same day and I was advised to call the following day for another update since she said they are still checking on it. I asked her whats taking them so long, she then told me that the timeframe is always 2-3 weeks. I complained and told her that I was only advised that it will only take 2weeks. She then rest assured me to have it rush then. I called her again on Monday, I asked if they can have it deliver the tablet that day at Xsite Mobile so i can pick it up. She said they can’t, but she told me that I can pick it up the following day, a day before my flight. So I said its fine and i will just drop by at MegaMall after work. It’s already Tuesday and I was at work and I was wondering already why I still haven’t received any SMS from Xsite Mobiled (store) that they have my tablet and ready to be pick-up. I sent an SMS instead to Xsite asking them if they have it already, and to my dismay I was advised that the tablet can’t be deliver that day and would require another days for checking. I was so frustrated and told them that I was rest assured by Rachel that i will have it that day since she knows that i have a flight to catch the following day and I definitely need the tablet. Xsite mobile replied and told me that its actually Rachel who informed them that the tablet can’t be deliver that day. I am trying my best not to be mad and let the situation eats me, since I have a lot of other things to take care of before my vacation. To make it short … I let it go.
4days after my vacation I still haven’t received an SMS from Xsite so i sent them a message again. I was then advised that the tablet is already on their hands and ready to be pick-up (and i was like ok? so why didn’t someone let me know that it was ready then?). I picked-up the tablet on November 12 (exactly 4weeks), I asked the guy what did the Service Center done to my tablet, and he said the SC didn’t find anything wrong with it. Wonderful! i waited for 4weeks for nothing!
I’ts exactly 5days now after I claimed it and I am still frustrated and it’s because I’m still experiencing the issues I complained about that they promise to take care of for 4weeks. Im so done! My warranty will expire by January, but I don’t think its worthy going and ranting to them again anymore since they definitely don’t know what they’re doing anyway.
And just so you know, we have another tablet at home (from Lenovo) and we never experience a single problem like what i am frustrated about with COBY.
So please! just a piece of advise! get a different tablet instead of COBY. I definitely don’t want you to be frustrated as I am. 🙂